Frequently Asked Questions

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Here’s a selection of questions we are often asked. If you can’t find the answer to your question here just give us a call on 020 3005 4495, email hello@captaincyan.com, or use the live chat and we’ll back happy to help.

Poster Sizes

What’s the largest size poster you can print?

We can print anything from 1m wide up to 30m in length. For a tailored quote, please contact us directly.

What file type should I provide my artwork in?

Your files should be uploaded as PDF, TIFF or JPEG.

Virtually all popular desktop publishing, photo editing software, and presentation tools will export to one of these formats.

Always select the highest quality possible, so that the finished result will be of the highest possible quality.

Why can’t I upload my file as a PowerPoint file?

Sorry, we can't accept PowerPoint files as text and images within original PowerPoint files can look different on our system, so they aren't suitable to be printed from.

If you are unable to save your document as a PDF in Microsoft Office 2007, instructions from Microsoft on enabling this feature are available here.

If you have Micorsoft Office 2003 or below, further information on saving files as a PDF can be found here.

Do I need to add bleed or crop marks to my poster?

No, we do not require files to have either bleed or crop marks. However, it isn’t an issue if your poster does have either.

What will happen if my image isn’t the right size?

Your poster will be printed to best fit the page size you ordered. If the artwork you supply isn't the exact dimensions of the size order, it may result in posters being either narrower or shorter than the actual size you ordered, so please ensure that your artwork is the correct size.

Will you alter my artwork?

No, we will print your artwork exactly as it is submitted. Without cropping or stretching your artwork, it will be scaled to best fit the size of print you have ordered. Please note that crop and bleed, if added, will be removed.

Ordering, Collection and Delivery:

I have an order to collect - how do I find your shop?

Please see our contact us page for directions to our central London printing shop.

Please note, we are in the congestion charge zone and we do not have parking facilities available.

Can I supply my artwork on a USB stick and wait in the shop whilst it’s printed?

You are welcome to place your order in store, and bring the artwork on a USB stick, CD or memory card. However, we are not always able to offer printing whilst you wait, as we can't guarantee that we will have space in the print queue. Our waiting facilities are very limited and therefore, for the quickest turnaround time, we advise that you submit your order online and wait for our email stating that your order is ready for collection, before you come to collect.

I can’t upload my artwork onto your website - why?

It might be that your file is too big to upload via our website. Please refresh your browser and try again. If the problem persists, please call or email us.

Am I able to upload more than one file?

Yes you can. On our 'Order Now' page, select your product, upload your first file and choose your finishing options such as size and paper choice.

You'll then just need to repeat the process for each file you wish to upload.

Do you offer discounts to recurring customers?

If you are a regular customer (weekly orders over a 3 month period), we will be happy to discuss giving you a loyalty discount. Please contact us to arrange a meeting with one of our team.