Terms, Conditions and Privacy

If you require any more information just give us a call on 020 3005 4495, email hello@captaincyan.com, or use the live chat and we’ll back happy to help.

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Cancellations

Once orders are placed they may proceed to the print queue at any time of day. As a result, orders can only be cancelled, paused or amended if they have not yet been printed. Orders can be cancelled by replying to the order confirmation email (for orders made online) or by phone (020 3005 4495 during our shop opening hours), if they have not yet been printed.

We reserve the right to refuse any order and will refund all payment made in this circumstance.

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Refunds and Returns Policy

Refunds will only be made for orders where the product supplied is defective or damaged. In these instances we will offer to reprint and resend orders, or refund the full amount of your order including postage. As posters are unique and not re-saleable we do not accept returns except where the product is damaged. Any claims for incorrectly printed or damaged orders must be raised within 7 days of receipt of your order and all packaging should be retained as evidence.

Captain Cyan do not accept any liability for mistakes (including but not limited to artwork sizing, spelling or graphic errors), except where these are introduced as a result of the printing process. In this case a full refund or reprint will be offered.

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Order Turnaround & Delivery

If your order is placed and print ready artwork is received by 2pm Mon-Fri, we will print and despatch your posters the same day. If your artwork is received after 2pm, at the very latest your order will be processed the following working day. We can often achieve much tighter turnaround times, and this can be agreed with you by our team – please call or email to discuss your needs.

Where "Next Day Delivery" has been selected, we will email you a tracking number for your item, if available. Under this delivery option items are sent by either APC Overnight or our own in-house courier, and will arrive before 6pm. Items selected under Standard Delivery are sent by Royal Mail Second Class and will normally arrive within 5 working days from despatch. If you require your prints urgently we recommend using Next Day Delivery. All orders placed through our website will receive a shipping notification once orders have been despatched. Any claims for missing deliveries must be brought to our attention within two weeks from date of dispatch.

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Artwork Sizing

If your artwork does not exactly match the dimensions of the paper size you have ordered then your artwork will be resized to fit within the dimensions of the size ordered. We don't add white space, crop images, or distort images in any way. Where possible, artwork should be displayed at the correct size – we won't contact you if it is not, and it will be processed as above.

All posters will be trimmed to the edge of the submitted artwork. If the artwork is submitted with a white border this will be included when printing and trimming the image. It is your responsibility to remove any white borders before submitting the poster for printing. Similarly, if you require a white border on the artwork then it is your responsibility to add this before submitting the poster for printing.

If you require your artwork to be printed at a specific dimension that is not the exact size ordered, then please inform us via the orders notes section.